Safety and crisis support

Your safety matters. This page explains what Mind Guard 365 can and cannot help with, and where to turn if you need urgent support. Please read it if you are going through a hard time.

If you are in immediate danger

If you or someone else is at immediate risk of harm, or you have seriously hurt yourself, this app is not the right tool. Contact emergency services straight away.

• UK: call 999
• US: call 911

Who this app is for and who it is not for

Mind Guard 365 is designed for adults and young people aged 13 and over who want a calm, everyday tool to support mental wellbeing. Being clear about who the app is for, and who it is not for, matters as much as the features themselves.

This app may be a good fit if you want to notice patterns in how you feel over time, learn simple self-help techniques like breathing, grounding or CBT-style reflections, build small routines that support your day, or have easy access to safety information in one place.

This app is not the right tool if you are currently in acute mental health crisis or feel unsafe right now (please use the services listed above), if your primary need is medication management or clinical treatment, if you are looking for therapy from a qualified professional, or if you are looking for a service that will monitor your entries and reach out when you are struggling — no such monitoring happens in Mind Guard 365.

Mind Guard 365 is not a replacement for therapy, a GP, a psychiatrist or a crisis service. It is intended to sit alongside those things, not to replace them.

What Mind Guard 365 can help with

Mind Guard 365 is a self-help and education app. It can support your everyday wellbeing by helping you:

• Check in with how you are feeling and notice patterns over time
• Use breathing and grounding exercises to steady a difficult moment
• Follow short, guided wellbeing programmes and reflections
• Learn about looking after your mental wellbeing

What Mind Guard 365 cannot do

• It is not monitored by clinicians. No doctor, therapist or crisis worker sees what you enter or is alerted if you are struggling.
• It is not an emergency or crisis service. It cannot send help, respond in real time or contact anyone on your behalf.
• It is not therapy, diagnosis or treatment. It does not assess, diagnose, treat or monitor any health condition and does not replace professional care.

If you feel unsafe or are thinking about self-harm

If you are feeling unsafe, having thoughts of suicide or self-harm, or feel you may not be able to keep yourself safe, please reach out to a person now. You deserve support, and talking to someone can help. The services below are free, confidential and there to listen, you do not have to be in crisis to contact them.

United Kingdom

• Samaritans — call 116 123 (free, 24/7) or email jo@samaritans.org
• Shout — text SHOUT to 85258 (free, 24/7 text support)
• NHS 111 — call 111 and select the mental health option for urgent help
• Emergencies — call 999

United States

• 988 Suicide & Crisis Lifeline — call or text 988 (free, 24/7)
• Crisis Text Line — text HOME to 741741 (free, 24/7)
• Emergencies — call 911

Other countries

If you are outside the UK or US, you can find a helpline in your country through findahelpline.com. The Mind Guard 365 app also signposts crisis resources based on the country in your profile.

Looking after yourself in the app

Inside the app, the Help Me Now area brings together calming tools and crisis contacts in one place. You can reach it at any time without a subscription. If a term used in the app is unfamiliar (grounding, box breathing, thought record and so on), the glossary explains each one in plain English.

How safety is designed into the app

If you want to see how we design safety into Mind Guard 365, including the rules we apply to Help Me Now, the features we deliberately did not build and how we review content, see our safety and risk management page.

Contact us

This inbox is not monitored for emergencies and cannot provide urgent help, but for questions about the app you can reach us at privacy@mindguard365.com. If you need support now, please use one of the services above.